Contact us

Finding Our Offices

Our offices are located at 1400 St. Laurent Blvd., Suite 507, Ottawa (Ontario) K1K 4H4.
Click here for directions to our offices from your location

Hours of Operation

8:30am to 4:30pm, Monday to Friday

To reach us by phone or email

Service Coordination Support (SCS) for People with Developmental Disabilities

General email: admin@scsonline.ca
Telephone: 613-748-1788 Fax: 613-748-1018

Developmental Services Ontario Eastern Region
We are currently receiving a high volume of calls and emails. Please know that your message is important to us and we will respond as soon as possible. Thank you for your patience!

General e-mail: admin@dsoer.ca
Telephone: 1-855-376-3737 Fax: 1-855-858-3737

Resource Room

Please note that our resource room will be closed on Thursday, September 14, 2023.

For general information on developmental services or community resources, we welcome you to drop by our Resource Room at 1400 St. Laurent Boulevard, Suite 507, on Tuesdays and Thursdays between 10am and 3pm.

If you are currently not actively working with a case manager, one of our team members will be available to support you with information about community resources, completing applications and referrals.

If you are working with a case manager, please contact them directly to arrange an appointment.

Email and Phone Directory

General Contacts

Mitchell Bellman – Executive Director

613-748-1788, ext. 372

Lynn Hupé – Executive Assistant

lhupe@scsonline.ca 613-748-1788, ext. 234

Yasmine Ismaily – Quality Assurance Advisor

yismaily@scsonline.ca 613-748-1788, ext. 223

Marc-André Girouard – Communications Officer

magirouard@scsonline.ca 613-748-1788, ext. 229

Cara Lee- Compliance Officer

clee@scsonline.ca 613-748-1788, ext. 286

Finance Fax 613 748-9127

Janet Babalola – Director, Corporate Services

jbabalola@scsonline.ca 613-748-1788, ext. 254

Shengjia Hu – Manager, Finance

shu@scsonline.ca 613-748-1788, ext. 250

Lucie Dupont – Finance, Administrative Assistant

ldupont@scsonline.ca 613-748-1788, ext. 283

Nicola Rumsch – Accounts Payable Clerk

nrumsch@scsonline.ca 613-748-1788, ext. 278

Rhema Lee – Finance Analysis

rlee@scsonline.ca 613-748-1788, ext. 232

Yolanda Jiao – Intermediate Accountant

yjiao@scsonline.ca 613-748-1788, ext. 342

Aldo Staltari – Manager, IT/IM, Privacy Officer & Operations Support

astaltari@scsonline.ca 613-748-1788, ext. 245

Sean West – IT System/Network Administrator

swest@scsonline.ca 613-748-1788, ext. 239

Christiane Gauthier – Administrative Supervisor

cgauthier@scsonline.ca 613-748-1788, ext. 226

Gaelle Silme – Reception / Administrative Assistant

gslime@scsonline.ca 613-748-1788, ext. 221

Stephanie Bernard – Administrative Assistant

sbernard@scsonline.ca 613-748-1788, ext. 243

Chantal Henderson – Supervisor, Human Resources

chenderson@scsonline.ca 613-748-1788, ext. 277

respiteservices.com in Ottawa – Coordinator

respite@scsonline.ca 613-748-1788, ext. 240

Telephone Extensions

613-748-1788

Abusheikha, Amira

337

Babalola, Janet

254

Bellman, Mitchell

372

Bernard, Stephanie

243

Betton-Janes, Crystal

247

Boucher Bertrand, Vanessa

242

Bourgeois, Janine

369

Bradbury, Martine

263

Charlebois, Nina

261

Chiappetta, Tiana

252

Diallo, Fatoumata

357

Diomba, Mary

258

Doiron, Melanie

244

Dupont, Lucie

283

Dussault, Céliane

233

Eland, Rena

246

Ferraiuolo, Antonietta

370

Garneau, Anne

284

Gauthier, Andrea

280

Gauthier, Christiane

226

Girouard, Marc-André

229

Hale, Shelley

366

Henderson, Chantal

277

Hill, Elizabeth

215

Hu, Shengjia

250

Hupé, Lynn

234

Ismaily, Yasmine

223

Jackson, Jessica

344

Jiao, Yolanda

342

Klatt-Welch, Jennifer

335

Lee, Cara

258

Lee, Rhema

232

McWatty, Emma

259

Nolan, Olivia

330

O’Connor, Joanna

285

O’Hara, Maire

260

Olmstead, Cheryl

271 O’Neill, Dominique

340

Parenteau-Comfort, Amélie

222

Quesnel, Emily

367

Richardson, Lynne

218

Rowe, Hannah

231

Rumsch, Nicola

278

Sabourin, Lindsay

368

Sauer, Melissa

225

Sheriff, Florence

287

Silme, Gaelle

221

Smiley, Cheryl

256

Smith, Parker

248

Stadhard, Andrea

289

Staltari, Aldo

245

Tucker, Tessa

238

Weinstein, Lori

224

West, Sean

239

Yuill, Jenna

341

Residential and Community Services

Shelley Hale – Director, Support Services

shale@scsonline.ca 613-748-1788, ext. 366

Florence Sheriff – Waitlist Administrator

fsheriff@scsonline.ca 613-748-1788, ext. 287

Joanna O’Connor – Waitlist Administrator

joconnor@scsonline.ca 613-748-1788, ext. 285

Martine Bradbury – Supervisor, Complex Special Needs

mbradbury@scsonline.ca 613-748-1788, ext. 263

Jennifer Klatt-Welch – Complex Special Needs Coordinator

jklatt-welch@scsonline.ca 613-748-1788, ext. 335

Fatoumata Binetou Diallo – Resource Coordinator

fdiallo@scsonline.ca 613-748-1788, ext. 357

Rena Eland – Resource Coordinator

reland@scsonline.ca 613-748-1788, ext. 246

Andrea Gauthier – Resource Coordinator

agauthier@scsonline.ca 613-748-1788, ext. 280

Cheryl Olmstead – Resource Coordinator

colmstead@scsonline.ca 613-748-1788, ext. 271

Dominique O’Neill – Resource Coordinator

doneill@scsonline.ca 613-748-1788, ext. 340

Cheryl Smiley – Resource Coordinator

csmiley@scsonline.ca 613-748-1788, ext. 256

Tessa Tucker – Resource Coordinator

ttucker@scsonline.ca 613-748-1788, ext. 238

Lori Weinstein – Resource Coordinator

lweinstein@scsonline.ca 613-748-1788, ext. 224

Case Management Services, Children's Services

Antonietta Ferraiuolo – Supervisor, Children’s Services

aferraiuolo@scsonline.ca 613-748-1788, ext. 370

Childrens Intake
childrensintake@scsonline.ca

Amélie Parenteau-Comfort – Intake, Children’s Services

aparenteau-comfort@scsonline.ca 613-748-1788, ext. 222

Nina Charlebois – Service Planning Coordinator, Case Manager, Children’s Services

ncharlebois@scsonline.ca 613-748-1788, ext. 261

Amira Abusheikha – Case Manager, Children’s Services

aabusheikha@scsonline.ca 613-748-1788, ext. 337

Vanessa Boucher Bertrand – Case Manager, Children’s Services

vboucher-bertrand@scsonline.ca 613-748-1788, ext. 242

Mary Diomba – Case Manager, Children’s Services

mdiomba@scsonline.ca 613-748-1788, ext. 258

Céliane Dussault – Case Manager, Children’s Services

cdussault@scsonline.ca 613-748-1788, ext. 233

Anne Garneau – Case Manager, Children’s Services

agarneau@scsonline.ca 613-748-1788, ext. 284

Elizabeth Hill – Case Manager, Children’s Services

ehill@scsonline.ca 613-748-1788, ext. 215

Emma McWatty – Case Manager, Children’s Services

emcwatty@scsonline.ca 613-748-1788, ext. 259

Olivia Nolan – Case Manager, Children’s Services

onolan@scsonline.ca 613-748-1788, ext. 330

Maire O’Hara – Intake, Children’s Services

mohara@scsonline.ca 613-748-1788, ext. 260

Case Management Services, Adult Services

Melanie Doiron – Case Manager, Adult Services

mdoiron@scsonline.ca 613-748-1788, ext. 244

Jessica Jackson, Case Manager, Adult Services

jjackson@scsonline.ca 613-748-1788, ext. 344

Lynne Richardson – Case Manager, Adult Services

lrichardson@scsonline.ca 613-748-1788, ext. 218

Hannah Rowe – Case Manager, Adult Services

hrowe@scsonline.ca 613-748-1788, ext. 231

Lindsay Sabourin – Case Manager, Adult Services

lsabourin@scsonline.ca 613-748-1788, ext. 368

Parker Smith – Case Manager, Urgent Response, Adult Services

psmith@scsonline.ca 613-748-1788, ext. 248

Melissa Sauer – Case Manager, Urgent Response, Adult Services

msauer@scsonline.ca 613-748-1788, ext. 225

Andrea Stadhard – Case Manager, Adult Services

astadhard@scsonline.ca 613-748-1788, ext. 289

Jenna Yuill, Case Manager, Urgent Response, Adult Services

jyuill@scsonline.ca 613-748-1788, ext. 341

DSOER/SOPDIRE

Developmental Services Ontario Eastern Region

507 – 1400 St. Laurent Boulevard
Ottawa, ON K1L 8H2
Drop-in: Tuesdays and Thursdays 10:00 a.m. to 3:00 p.m.

If you wish to register, visit our website or email your information to admin@dsoer.ca and provide name, contact information and a brief description of your situation.